CRAFTING DIGITAL GOODS SINCE — Y:2013
BROOKE
SMITH
I’m Brooke Smith — a UX Designer helping dev teams craft accessible products for over 10 years
SCROLL
Management Program Analyst
Federal Student Aid
Mar 2026 - Preent
I lead human-centered design at FSA, scaling design operations and training cross-functional teams to improve the StudentAid.gov experience for 43 million borrowers.
UX Consultant
Enterprise Healthcare Company (Confidential)
July - Sept 2024
Led 12-week UX discovery, mapping journeys for remote and field engineers; delivered 500+ insights to cut info retrieval time by 50% and support future AI upgrades.
Senior UX Consultant
Freelance
2024 - Mar 2026
Oversee multiple marketing and product projects for diverse clients, delivering tailored UX design solutions that align with product strategy, enhance accessibility, and drive user engagement.
UX Lead
Capital One
2021 - 2024
Served as UX/UI Design Lead for two internal enterprise software (SaaS) applications that supported 1500+ end users. Designed concept-to-launch Aggregated Risk Report process, which grew our user base by 25%.
12+
Years Experience
9
Industries Served
5M+
Users Impacted
User Experience Certificate
Nielsen Norman Group
Feb 2024
Specialized studies in web application design, UX research operations, UX ROI & leading highly effective UX teams.
Information Systems and Tech, Management
Old Dominion University, B.S.B.A
2009 — 2013
Gained a solid foundation in business knowledge and technical skills. Focused on human resource management and strategic leadership planning.
Looking to start a project or you need consultation? Feel free to contact me.
Oakland, CA — San Francisco Bay Area